The Confident Manager course is either a half day if coupled with the Dignity at Work Foundation Module or a full day if run separately. This course is designed to move managers beyond recognition and awareness of Workplace Bullying, Harassment and Discrimination and to equip them with practical tools and techniques to address these behaviours should they arise. Typically, we would use actors in these sessions to facilitate practical, experiential learning. The feedback we have had on this course has been very positive with participants feeling much more confident about tackling inappropriate behaviour after attendance. The Confident Manager course is either a half day if coupled with the Dignity at Work Foundation Module or a full day if run separately.
Confident Manager Training Course Outline:
Full day:(or half day if run with Foundation)
Purpose of the course
- To educate managers in their own specific roles in addressing and preventing Bullying, Harassment and Discrimination.
- To educate managers in their own specific roles in addressing and preventing Bullying, Harassment and Discrimination.
- To increase understanding in terms of interventions both formal and informal which can be utilised to address these behaviours.
- To increase self-awareness and emotional intelligence, as well as assisting in understanding how to get the best out of individuals with different preferences.
- To consider how managers may prepare themselves for dealing with accusation and deflection and for those difficult conversations to ensure confidence.
- To help managers understand how they may become more resilient and consider their own personal wellbeing and to help them instil these principles in others.
Learning Methods and duration
1 day or half a day when combined with the Foundation Module:
- Quizzes
- Individual and group activities
- Optional use of actors and/or videos
- Role play opportunities
- Cases studies
Objectives
By the end of this course participants will be able to:
- Recognise how managers can positively work to prevent inappropriate behaviour.
- Have more understanding of organisational policy.
- Identify routes to resolution under the policy.
- Practice facilitating and having difficult conversations.
- Dealing with emotions and responses.
- Understanding what to tell the team- how to move individuals and teams on from incidents.
- Understand more about managing different styles and behaviour.
- Understand more about handling conflict.
- Practical exploration of case studies.
- Understand how to deal with deflection and accusation.
Key topics include:
- Manager’s right to manage and what can be done to repair and normalise teams after an incident.
- Understanding of different styles and behaviours and how to get the best out of others in terms of communication and motivation.
- How to handle workplace conflict.
- Having difficult conversations in practice.
- Dealing with deflection and accusation.
- When to use formal and informal procedures.
This course is supported by a comprehensive electronic toolkit which is delivered after the event.
For further information, call us on 0333 939 0177 or send an email using the Contact Form on the Contact Us page.
