Support Systems

Harassment Advisers Training

We offer a Harassment Adviser Recruitment Pack (details below) for those who are embarking on creating or augmenting their advisory service. This pack is free of charge when our Harassment Adviser Training is booked.

Our comprehensive 2 day training programme for Harassment Advisers / Contact Officers which will equip them with all the skills they need to perform their role effectively. Participants are introduced to the AAC 7 step process which will help them structure an effective advice session.

This two day course is divided into two modules ‘Knowledge’ and ‘Skills’, each element taking one day.

Day 1 – ‘Knowledge’

  • Understanding Workplace Bullying and Harassment and Dignity at Work in detail and recognising what it is and is not.
  • Understanding the role of the adviser – what it is and is not.
    How to structure advisory sessions – with practical guidance and checklists to take away.
  • The organisations policy and procedure – to ensure that delegates know the relevant policies policy through applying their knowledge in a practical way rather than simply talking about the policy.
  • The legal landscape – using interesting stories and anecdotes to assist in heightening understanding and awareness of the legal aspects of Harassment and Bullying and Dignity at Work and other relevant legislation.
  • This day is in effect providing the foundations for Day 2 skills practice and ensures that the Advisers have full clarity in terms of the nuances of their role and the subject area as a whole.

Day 2 – ‘Skills’

  • Identification of the skills required of an Adviser.
  • To give delegates further definition of what a best practice advice session looks like and to demonstrate and allow practice of such a session through use of scenarios and role play.
  • To discuss and provide tools to assist the Advisers in preparing for and conducting best practice advice sessions from a logistical perspective.
  • To develop confidence and provide advice to delegates around managing behaviours and emotion during an advice session again using case studies and opportunities to practice those skills.
  • To undertake a ‘surgery’ session where delegates can raise their concerns and seek advice from experienced Advisers.

Course Outline

Purpose of the course

  • To support the development of an effective volunteer (i.e. not professionally qualified) advisory service, to help ensure employees are treated fairly at work for ethical, business and legal reasons.
  • The follow up day is designed as a skill-building exercise for Harassment Advisers, which will reinforce the theory and practical sessions experienced on the three-day programme and provide accreditation

Learning Methods and duration

2 days + an optional follow up day – Max 12 delegates

Objectives

  • To develop awareness, sensitivity and understanding of equal opportunities and discrimination, with specific reference to the nature of harassment/victimisation/bullying and how they work.
  • To develop the essential listening and supportive skills required of the first contact adviser and an understanding and acceptance of adviser codes of conduct.
  • To begin to develop awareness, sensitivity and understanding of particular areas of discrimination, their nature and how to begin identifying when they are operating, with specific reference to bullying.
  • At the end of the follow up day participants will have consolidated their knowledge of bullying and harassment as a topic and will have gained practical experience of how to support a target/ perpetrator effectively.

Key Topics

  • Exploration of the subject matter of bullying and harassment.
  • What is bullying, how does it affect the individual/organisation, consequences.
  • The role of the Harassment Adviser.
  • Skills and attributes of the Harassment Adviser.
  • Exploring confidentiality issues.
  • Skills practice.
  • The practicalities of working as an adviser in the work environment e.g. where to keep notes, how you arrange meetings etc.

Additional services – Harassment Adviser Recruitment Pack

It is vitally important that appropriate people are selected for the role of Harassment Adviser. Within our consultancy the AAC can provide detailed recruitment packs containing job specification, person profile and selection criteria. This comprehensive pack contains all you will need to run a Harassment Adviser selection programme, including application forms, interview questions and interview assessment forms. We will, if required, also assist in the recruitment process by providing a specialist resource to both help in the vetting of applications and/or joining the panel of interviewers.

Harassment Adviser/Contact Officer Refresher Training

For experienced Advisers we offer a one-day refresher training.

Refresher Training objectives

  • To give delegates further definition of what a best practice advice session looks like and to demonstrate and allow practice of such a session through use of scenarios and role play.
  • To discuss and provide tools to assist the Advisers in preparing for and conducting best practice advice sessions from a logistical perspective.
  • To develop confidence and provide advice to delegates around managing behaviours and emotion during an advice session again using case studies and opportunities to practice those skills.
  • To ensure that delegates know the organisation’s policy through applying their knowledge in a practical way rather than simply talking about the policy.

We can also tailor refresher training to focus on the specific needs of your Advisers. Actors can be used in this course. 

For further information, call us on 0333 939 0177 or send an email using the Contact Form on the Contact Us page.

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